​commercial warranty

polarstone® quartz surface warrants to the owner of the original installation of polarstone® quartz surface (the Product), that it shall be free from material defects for a period of fifteen (15) years from date of commencement of installation.

During the first 15 years after the date of initial installation, the sole responsibility and liability of polarstone® quartz surface shall be to repair or replace, at their option, if the product fails due to a manufacturing defect.

This warranty applies to polarstone® quartz surface products installed after May 1, 2016. Installations prior to May 1, 2016 may be covered under a previous warranty. Contact polarstone® quartz surface for details.

Terms and Conditions:

  • The 15 year limited warranty applies to polarstone® quartz surface materials only.
  • The Product must be fabricated and installed by a qualified and trained fabricator and installer.
  • The Product should be used and properly maintained in accordance with instructions provided by polarstone® quartz surface in its polarstone® quartz surface Product Care and Maintenance Guide.
  • This warranty applies to polarstone® quartz surface that have been permanently installed in an interior application and have not been moved from their original location.
  • In no event shall polarstone® quartz surface be liable for special, indirect, incidental, punitive, consequential, or any similar damages whether or not caused by or resulting from the negligence of polarstone® quartz surface even if they have been advised of the possibility of such damages.
  • polarstone® quartz surface shall make its best effort to repair or replace with the best possible color match to the original material as possible. polarstone® quartz surface cannot guarantee that the repair or replacement will be an exact color match to the original due to the natural minerals and ingredients used in the manufacture of polarstone® quartz surface.
  • The owner must give polarstone® quartz surface prompt notice of any alleged defects discovered after exercising due diligence, and reasonably cooperate with the authorized service agent for polarstone® quartz surface and provide access to the installation site to obtain service under this limited warranty.
  • This warranty is applicable only to the original purchaser and only when all final payments have been made on the product.
  • This warranty is non-transferable. Any associated repair or replacement cost other than the product will be the original purchaser’s responsibility.

Exclusions:

The warranty shall not apply to:

  • Product or materials not paid for in full.
  • Issues that are inherent characteristics of quartz surfacing, regardless if considered as a defect by the purchaser.
  • Damage from faulty or improper fabrication and/or installation is the responsibility of the respective companies providing the service. This includes, but is not limited to seams, seam performance, color match, caulking and other aspects of fabrication and installation.
  • Damage from improper or unstable support.
  • Damage from any form of abuse, exposure to excessive heat, accidents, misuse, including but not limited to chips, cracks, scratches and stains.
  • Product that was installed with known or visible manufacturing defects, at the time of installation.
  • Color variance and variations in color, shape, size and/or distribution of colors in a slab are inherent in either natural stone or manufactured quartz surfaces.
  • Repairs or modifications that may required by other trades (electrician, tile, cabinet or plumbing for example) to properly repair or replace the polarstone® quartz surface.
  • All outdoor, portable and non-interior applications.

polarstone® quartz surface is not responsible for damage or injury caused in whole or by part by acts of God, job site conditions, exterior installations, architectural or engineering design, structural movement, acts of vandalism, fabricator or installer errors or accidents.

No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty, except for those expressly provided herein. Under no circumstances shall polarstone® quartz surface be liable for any loss or damage arising from the purchase, use or inability to user this product, or for any special, indirect, incidental or consequential damages. In no case will polarstone® quartz surface be liable for labor to remove and/or reinstall polarstone® quartz surface or other similar activities necessary to complete the replacement or removal of the defective material.

Claim Procedure:

To obtain service under this warranty, contact your original installer or distributor to verify if a warranty claim should be considered. Notify polarstone® quartz surface of the same via email at warranty@polarstoneus.com. Include the completed " polarstone® quartz surface Product Warranty Submission" form prior to the expiration of the warranty period. The customer must furnish to polarstone® quartz surface the completed Warranty Submission form to be considered. It may be sent by US Mail or email to warranty@polarstoneus.com

Corporate Office

28241 Crown Valley Pkwy Ste F #205

Laguna Niguel, CA 92677

Phone - (888) 719-1126