polarstone® frequently asked questions
What is polarstone?
polarstone is a premium quartz surface material with the design of marble or natural stone. Comprised primarily of natural quartz with a resin binder and colorants, polarstone is non-porous, heat and scratch resistant. Because it is non-porous, polarstone requires no sealing, ever. polarstone is a low maintenance surfacing material with the appeal of natural stone, but without the shortcomings like the need to seal annually to prevent staining.
How does polarstone compare to other surfaces?
The high quartz content in polarstone makes it harder, stronger and more stain resistant than granite. Unlike granite, polarstone does not need sealing. Unlike solid surface and plastic laminate, polarstone is heat resistant. polarstone is a great option for a family home or commercial space.
Where can I use polarstone?
polarstone is ideal for interior residential or commercial spaces, including kitchen countertops and backsplashes, bathroom vanities, furniture and desktops, wall panels, shower and tub surrounds and decks, fireplace surrounds, reception counters, food prep surfaces, window sills and inlays.
What can damage polarstone surfaces?
As with all surfaces, extreme impact with a hard object can chip or scratch your surface. Harsh chemicals can dull the shine. Do not cut directly on your polarstone surface as it will dull your knives. Avoid harsh chemicals, scrubs, and scouring pads while cleaning your polarstone surface. Using them can damage and dull the polished surface.
How do I care for my polarstone surface?
polarstone is non-porous and highly stain resistant. Its smooth surface eliminates the possibility of bacteria growth. Regular cleaning with mild soap and water is all the is recommended to keep your Polarstone clean and free. It is recommended that consumers use trivets to protect polarstone when setting hot pots or pans on the surface. Please use cutting boards when using knives preparing food on the polarstone. Consumers using a few simple precautions can ensure a lifetime satisfaction with polarstone surfaces.
How do I remove stubborn stains and spills?
For stubborn stains and spills, such as permanent marker and dried foods, it is best to use a small amount of glass cleaner and work in a circular motion with a soft cloth until the mark is completely gone. Once the stain is completely removed rinse the area with a mild soap and water. Do not use harsh chemicals, or abrasive cleansers.
Can polarstone resist heat?
Yes, your polarstone surface is heat resistant and can withstand the everyday rigors of normal cooking temperatures (up to 350F) for a short duration without fear of damage. Prolonged or excessive heat transfer can discolor your surface. Always use hot pads or trivets between your cookware and your surface to prevent excessive or prolonged heat transfer. Do not ever place high heat cookware such as electric skillets, frying pans, griddles or crockpots directly on surface.
Does polarstone come with a warranty?
Yes, polarstone is backed by an industry leading 15-year limited warranty and provides coverage for manufacturing defects. See warranty for complete information.
Do polarstone veins go all the way through the material?
polarstone does not guarantee that all veining goes the entire depth of the surface, much like there is not a 100% guarantee that a vein runs the entire depth in a piece of natural marble. Discuss options with your fabricator to acquire best result. polarstone is considered a full-body material because the colorants and materials are through the body versus being printed on top.
Will my slabs of polarstone match when installed?
Because over 90% of the ingredients used to make quartz surfacing material are natural ingredients, there will be some variation due to the ingredients and natural flow of materials in the manufacturing process. The best way for a fabricator to ensure that a project will have the best possible match is to use slabs from the same batch. When veined materials are used, request matched slabs, if available.